Customer-Centric: How TrueCommerce Redefines Service Excellence in Supply Chains 

By Ryan Tierney 

TrueCommerce was recently named a Leader in the IDC MarketScape: Worldwide Multi-Enterprise Supply Chain Commerce Network (MESCCN) 2023 Vendor Assessment* (doc #US49948423, December 2023) report. This IDC MarketScape study includes an evaluation of 14 vendors that met the strict criteria and broad competencies established by IDC for supply chain commerce networks. The report evaluates vendors based on a comprehensive framework and set of parameters expected to be conducive to success in providing organizations with insight into supply chain commerce networks.   

According to the report, “Addressing the launch/onboarding process is a major area of focus for TrueCommerce.” It notes, “TrueCommerce is also aggressively focused on simplifying and reducing onboarding times (a top constraint in growing a network business) by offering more adaptable tools and simpler and more intuitive connectivity.”   

Unmatched Onboarding Process 

One significant strength that we believe sets TrueCommerce apart is our enhanced onboarding process. When businesses choose TrueCommerce, they are not merely adopting a new service but embarking on a seamless journey toward greater efficiency and productivity. Our onboarding process is meticulously designed to ensure a smooth transition, minimizing disruptions and accelerating the path to value. 

From the moment a new client engages with us, our dedicated team steps in as an extension of their own. We employ a consultative approach, understanding each client’s unique needs and challenges. This personalized attention ensures that our solutions are implemented according to the client’s tailored requirements to align perfectly with business objectives. Doing so, we help businesses future-proof their operations, equipping them with the tools and strategies needed to thrive in a dynamic digital marketplace. 

“Difficulty in on-boarding suppliers and other partners has been a common refrain from manufacturers’ either adopting or expanding their supply chain network footprint,” said Simon Ellis, Group VP for Supply Chain at IDC. “Addressing these challenges has been an area of attention for TrueCommerce which is focused on simplifying and reducing onboarding times and addressing master data challenges by offering adaptable tools and simpler and more intuitive connectivity capabilities.” 

Intuitive and Powerful Tools 

In addition to a robust onboarding process, the IDC MarketScape report notes, “TrueCommerce offers extensive integration capabilities with pre-built and purpose-built integrations with leading ERP, OMS, and other mission-critical business systems. TrueCommerce’s robust integration platform enables rapid implementation and flexibility to adapt the integrations to unique business processes and supply chain requirements.” 

Our technology solutions are designed with the user in mind, making complex processes more manageable and accessible. This customer-centric approach ensures that our clients can leverage the full potential of our platform without the steep learning curve typically associated with sophisticated supply chain solutions. 

Our tools simplify the management of EDI partner mapping specifications and customize EDI integrations to fit specific business needs. This flexibility is crucial in today’s fast-paced business environment, where agility and responsiveness can be the difference between success and stagnation. TrueCommerce’s intuitive interface and comprehensive functionality enable users to manage their supply chain operations efficiently, reducing errors and enhancing overall productivity. 

Around-the-Clock Support 

At TrueCommerce, we understand that the digital marketplace never sleeps. That’s why we offer around-the-clock support, ensuring our clients can reach us whenever they need assistance. We are more than just a service provider; we are a reliable partner dedicated to our clients’ success. 

Over the past year, TrueCommerce significantly enhanced our global support processes and strengthened our connection with customers. Additionally, we expanded our support and services footprint across three continents, specifically in the Asia-Pacific region. This development allows us to better serve customers conducting business in this region and integrates follow-the-sun capabilities into our operational teams. TrueCommerce customer support now boasts a global team of dedicated employees, showcasing our commitment to providing prompt and efficient assistance to our customers. The result is a more agile and responsive support structure that brings both speed and cost advantages to our overall operating model. 

Our support team is highly skilled and experienced, capable of addressing a wide range of issues promptly and effectively. Whether it’s a technical glitch or a strategic question, our clients can count on us to provide timely and accurate solutions. This level of support builds trust and fosters long-term relationships, as our clients know they can rely on us in any situation. 

The TrueCommerce support model is built on a foundation of proactive engagement and continuous improvement. We actively seek feedback from our clients and use it to refine our processes and enhance our offerings. This iterative approach ensures that we always meet and exceed our clients’ expectations. 

Dedicated Customer Success Team 

To further enhance our customer-centric approach, TrueCommerce has established a dedicated Customer Success Team. This team is focused entirely on ensuring that our clients achieve their desired outcomes and maximize the value of our solutions. The addition of the Customer Success Team underscores our commitment to long-term client satisfaction and success. 

 Acting as trusted advisors, the Customer Success Team engages with clients proactively, offering strategic guidance and support tailored to their specific needs. They help clients navigate challenges, optimize the use of TrueCommerce solutions, and uncover new growth opportunities. Through regular communication and insightful recommendations, the TrueCommerce Customer Success Team ensures that clients continuously benefit from the partnership. 

Forging Lasting Partnerships 

We believe our recognition as a Leader in the IDC MarketScape for Worldwide Multi-Enterprise Supply Chain Commerce Networks reflects our commitment to excellence. Our enhanced customer-centric onboarding process and intuitive tools are just two of the many strengths that set us apart. By offering premium managed services and around-the-clock support, we provide our clients with the assurance and efficiency they need to succeed in the digital marketplace. 

At TrueCommerce, we don’t just offer a service; we forge lasting partnerships. We serve as an extension of our clients’ teams, providing a consultative approach that helps them future-proof their businesses. Contact us today to learn how TrueCommerce can support your business and drive your success in the digital age.