Combi USA Success Story

Objective

Exploit new online channels and meet the diverse and increasing demands of major retailers across both online and in-store channels to ship orders efficiently, accurately and reliably at minimal additional cost

Solution

Add value to an existing TrueCommerce EDI investment by leveraging affordable add-on capabilities to automate specific order processing workflows with Amazon Marketplace and Target

Results/Benefits

• Completely automates order processing end-to-end with Amazon Marketplace, including tracking data
• Also automates order processing with all other major retail customers, including Fulfillment by Amazon orders transacted using the Amazon Seller Central portal
• Automates turnaround of purchase order acknowledgements to Target within 30 minutes of receiving an order, saving multiple chargebacks per week
• Rapid rollout of the TrueCommerce Amazon Marketplace Integration cut time-to-value to under a week
• Automatically generates packing slips from purchase orders to save additional time
• Incremental time savings as order volume increases, to handle a growing order volume without adding staff

“TrueCommerce takes a manual process and turns it into a completely seamless, automatic process—it helps us tremendously.”

Tanika Snyder
Accounts Payable/EDI,
Combi USA