Compac Industries 

Compac Industries Enhances Operations with Upgrade to TrueCommerce NetSuite Integration and Automation with 3G Pacejet 

The Objective:

Upgrade from an outdated on-premises business system to a fully supported, web-based ERP that seamlessly integrates with their current EDI provider; reduce manual processes while creating operational efficiencies; establish a seamless integration with a multi-platform, pre-connected solution; and improve marketplace order processing and efficiency.

The Solution:

Moved from Sage 50 to NetSuite ERP, collaborating with TrueCommerce to ensure a smooth transition, and implemented 3G Pacejet, an ERP-integrated, multi-carrier shipping software and TrueCommerce partner, for enhanced optimization.

The Results:

• Improved Accessibility: As a cloud-based ERP integration, NetSuite allows Compac to utilize tools across multiple platforms, enabling greater flexibility, version control, and data security.
• Cost-Effectiveness: Automated settlement and accounting processes reduce manual errors and speed up payments.
• Enhanced Automation: Automated processes through their 3G Pacejet integration improved marketplace order processing time, going from 15 to 25 minutes to under 3 minutes per order.
• Business Growth and Scalability: A continued, positive partner relationship leads to more comprehensive integrations and a new collaborative partnership with 3G Pacejet to further extend processing capabilities.

About Compac Industries, Inc.

For over 40 years, Compac Industries, Inc. has been about creative, innovative, quality solutions. Boasting a diverse portfolio of six brands, including Baby Buddy, Hart Felt, and OneStep, it has evolved into a powerhouse in manufacturing and distribution. Their home and personal care products are distributed globally through supermarkets, specialty retailers, independent stores, and eCommerce sites, like Amazon.

This family-operated small business has enjoyed significant, sustained and accelerated growth, due largely to technological integrations enabling automated processes and compliance. An emphasis on branding and a move to online sales for both B2C and B2B customers have been key drivers for Compac’s success as they continue to scale their business.

Continued Partnership with TrueCommerce

A superior working relationship and seamless transition experience to NetSuite allow for streamlined and concise integration.

When Compac Industries was looking to upgrade their ERP, they decided they only wanted to keep two partners. Knowing the time and effort that had gone into the initial setup, and having an exceptional working relationship already established, the decision to remain with TrueCommerce was obvious.

Ultimately, Compac upgraded to NetSuite, an integrated solution with TrueCommerce, because of its multi-platform capabilities, allowing them to utilize it on a Chromebook, PC, or Mac, ensuring a smooth transition. “Moving from Sage 50 to NetSuite was a major transition, but TrueCommerce made it seamless,” states Dean-Paul Hart, President of Compac Industries. “We rebuilt every item and process from the ground up, and TrueCommerce was outstanding throughout.”

NetSuite had been part of the TrueCommerce roadmap for years, and the commitment from the TrueCommerce team to enable growth with NetSuite customers was a shared goal between the companies. “TrueCommerce’s seamless integration with NetSuite has been a game-changer for us. We knew there was a strong commitment from TrueCommerce to grow with NetSuite customers and ensure smooth connectivity with all our retailers. At no point did we experience any lag in our relationship,” added Hart.

The organization’s confidence in the TrueCommerce solution further extends to the multiple pre-connected retailer integrations and the knowledgeable EDI specialists who were able to merge everything seamlessly in a timely fashion. The collaborative interaction with the integration and implementation team offered more capabilities and solidified Compac’s desire to work with the TrueCommerce team.

“I had full confidence in them and didn’t worry much because they showed me exactly what was needed, and we got it done. Whether it was a CSV import or improving our processes with NetSuite, TrueCommerce made the entire process incredibly easy,” said Hart.

An Enhanced Integration Experience

Compac utilizes TrueCommerce partner 3G Pacejet for automated label printing to reduce processing time.

Since expanding into online marketplaces, Compac has experienced more transactions than ever before, but is operating with a smaller team. The company is able to achieve this level of optimization by partnering with 3G Pacejet, an ERP-integrated, multi-carrier shipping software and valuable partner of TrueCommerce, which allows enhanced automation and efficiency.

When a customer wants to place an order, whether through the website, EDI, or storefront, it comes straight into NetSuite and flows directly into 3G Pacejet. Working with 3G, they are able to make alterations to shipping labels and automate the packing list, eliminating the need to manually print

the packing slip and put it in the packaging. This was especially advantageous when, after having an item featured in a Buzzfeed article, the company had to process 1,600 orders in a single day.

“Previously, it took us 15 to 25 minutes to process each marketplace order. With the integration of 3G, we now process an order in under 3 minutes,” said Hart. While initially unaware of the options available, Compac’s trust in TrueCommerce and NetSuite led them to this beneficial partnership, in which everything works in sync.

Bridging the Gap for Greater Efficiency

Through the connection with TrueCommerce, the NetSuite integration was able to provide settlement where other integrations could not, filling a necessary gap to keep up with the demand of online marketplaces.

With this feature, everything is settled regularly and consistently, not just with what the customer purchased, but also with the commission and fees. This deeper level of accounting made it possible to process orders all the way to cash out with less human interaction, reducing errors and speeding up payment.

Benefits of Cloud ERP vs. On-Premises

When Hart met with bank and insurance advisors a few years back, the question arose, “What would it look like if there was a catastrophe?” Despite the fact that it would take some time to get the product and machinery fully functioning, the same does not need to be the case for their systems.

By having everything up in the cloud, if a disaster were to occur, the business could be back up and running with ease wherever there’s a computer and Wi-Fi. “As president, wherever I am in the world, I do everything from my phone. I don’t even need a laptop,” states Hart.

In addition to being able to mitigate natural disasters, Hart touches on other critical advantages of a cloud ERP, including:

1. Accessibility

2. Multi-platform functionality

3. Data Security

4. Version Control

“Selecting a cloud ERP solution has been pivotal for my company’s growth. The platform’s accessibility through multiple web browsers allows me to equip employees with cost-effective, cloud-centric laptops instead of expensive traditional computers. This shift also reduces my data security concerns, as vendors now handle that burden. Additionally, I never worry about version control; with cloud solutions, I am always on the latest version, with all upgrades managed seamlessly,” said Hart.

The Transformation from Automation

From increased marketplace volume to enhanced compliance and efficiency, Compac has seen a substantial transformation from automating its processes through technological integrations. They have been able to save time and money while ensuring the quality of the items they produce.

As Compac improves processes through automation, the intent is not to let team members go, but to do more with the team that is there, adding more value-added tasks to daily operations. In fact, an article by Amazon mentions that “Compac Industries has provided employment opportunities for dozens of refugees from around the world to contribute to the company’s success,” highlighting their community focus through their growth.

“People tend to think if I do this quicker, then I’m not going to have any work,” Hart remarks, “but there’s always work to do. These are all improvements.”

Learn more about how TrueCommerce can help you optimize your processes and transform your supply chain today!