Flags Unlimited’s Smooth Transition to Acumatica and EDI Optimization with TrueCommerce 

The Objective: 

• Transition to a reliable and functional EDI solution to streamline order processing. 
• Reduce reliance on manual data entry to enhance operational efficiency. 
• Improve data accuracy and integration with Acumatica ERP for seamless workflows. 
• Resolve challenges stemming from a failed EDI implementation with a prior provider. 

The Solution: 

Flags Unlimited selected TrueCommerce as their EDI partner after an unsuccessful experience with another provider. TrueCommerce offered a clean, simplified integration with Acumatica ERP, focusing on functionality, ease of use, and a realistic approach to problem-solving. The TrueCommerce solution allowed Flags Unlimited to eliminate manual processes, improve data accuracy, and establish a scalable, reliable system to handle high-order volumes efficiently. 

The Results: 

• Streamlined Operations: With TrueCommerce, Flags Unlimited eliminated error-prone manual data entry processes, resulting in a significant reduction in operational inefficiencies. 
• Improved Data Accuracy: EDI implementation ensured accurate, one-to-one data translation between partners, minimizing the risk of costly errors and enhancing trust in data handling. 
• Seamless Integration: TrueCommerce’s integration with Acumatica was intuitive and non-invasive, leveraging Acumatica’s existing architecture without overwhelming users with unnecessary fields and screens. 
• Enhanced Customer Experience: Automated order processing and reliable data flows improved Flags Unlimited’s responsiveness to customer needs, boosting satisfaction and enabling long-term success. 
• Scalable Growth Support: The flexibility and stability of TrueCommerce’s solution empowered Flags Unlimited to manage increasing order volumes without adding complexity. 

About Flags Unlimited 

Flags Unlimited is a leader in custom flag production, serving diverse industries with high-quality products and exceptional service. Committed to operational excellence, Flags Unlimited leverages innovative solutions to meet the evolving needs of their customers. 

Reevaluating EDI 

For years, EDI had been on the radar but was often deemed too costly or complex to integrate into their previous ERP. With Acumatica, however, the timing and technology finally aligned. 

“Historically speaking, we had considered EDI even back when we were on our previous ERP system,” shared James McKinnon, IT & Operations for over 25 years at Flags Unlimited. “At the time, it was very cost-prohibitive and still quite new for us—and even for the platform itself. Sometimes, though, these decisions happen for no logical reason; it just seems like the right time. When we switched to Acumatica, it felt like the right time to reevaluate the whole EDI scenario.” 

The switch was driven, in part, by mounting challenges. “We had partners urging us to get on EDI, and there was one summer in particular when a partner was sending us 60 to 70 orders a day,” McKinnon recalled. “At that point, we were still trying to manage everything manually. I attempted to create import scenarios early on in the transition, but the data quality issues—like incorrect part numbers and inconsistencies—made it a nightmare. Everything was being entered by hand, and people were staying ridiculously late into the night just to keep up.” 

After upgrading to Acumatica to support their growing operational needs, Flags Unlimited began exploring EDI solutions to streamline their order processing and improve efficiency. They initially implemented an EDI solution from another provider. 

However, the previous system failed to meet their needs, resulting in integration issues, poor support, and extended delays. Despite hiring a dedicated project manager to facilitate the implementation, persistent failures forced Flags Unlimited to reevaluate their options. 

TrueCommerce stood out for its pragmatic, customer-focused approach. “It wasn’t about finding the shiniest or most overhyped solution,” said McKinnon. “It was about finding the right partner—someone who aligns with our communication style and understands our needs.” 

Implementation and Integration 

The integration of TrueCommerce with Acumatica was a stark contrast to Flags Unlimited’s previous experience. TrueCommerce’s solution was designed to integrate seamlessly, adding minimal disruption to existing workflows. According to McKinnon, the customization was “clean and simplified,” with only a few added fields that enhanced usability without overwhelming users. 

The scheduler functionality played a pivotal role in optimizing processes. By setting up multiple iterations of the same functions, Flags Unlimited overcame limitations on record processing. Explicit import definitions for trading partners further resolved earlier errors, creating a stable and reliable solution. 

Streamlined Efficiency and Enhanced Accuracy with TrueCommerce EDI Integration 

Flags Unlimited experienced significant benefits from implementing TrueCommerce’s integrated EDI solution. The seamless integration with Acumatica eliminated manual data entry, reducing errors and saving time. Orders now flow directly from EDI into the ERP system, enhancing efficiency and accuracy across operations. This streamlined process improved inventory management and ensured timely order fulfillment, resulting in higher customer satisfaction.  

“We have different workflows depending on whether an order comes through their website or from a physical store. Today, that process is almost entirely hands-off, even when we’re processing 100 orders a day. It’s a game-changer.” 

Additionally, the intuitive interface and automated workflows simplified employee training and daily tasks, empowering the team to focus on strategic priorities. TrueCommerce’s solution has become a cornerstone in Flags Unlimited’s journey toward operational excellence and digital transformation. 

Why Flags Unlimited Recommends TrueCommerce 

The transition to TrueCommerce was a transformative experience for Flags Unlimited. McKinnon emphasized that TrueCommerce isn’t just a provider but a reliable partner aligned with their operational goals. 

“TrueCommerce’s realistic approach, excellent support, and functional solutions have made all the difference,” he stated. “We would confidently recommend them over any competitor.” 

TrueCommerce’s robust, user-friendly platform and customer-centric service have empowered Flags Unlimited to operate more efficiently and grow with confidence.