QuickBooks Pro Integration for Leading Baby Care Manufacturer

“What I love best about TrueCommerce is the human aspect. We’ve got lots of business coming in and lots of orders going out, so you never know what kind of fire is going to flare up. It’s very helpful to have that go-to support system.” Account Manager, Baby Products Manufacturer 

Background

Highly successful baby products manufacturer scales up with TrueCommerce EDI.  

The company, a leading provider of all-natural baby care products, is a family-run business with a strong presence on the shelves of nearly every major retailer selling family health products, including Walmart, Target, Amazon, Walgreens, CVS, Rite Aid, Babies“R”Us, buybuy BABY and Whole Foods. One of their flagship products is a top-selling infant supplement that has become a household name in the U.S. 

Like many emerging businesses, the company initially processed orders using off-the-shelf software and paper-based transactions. In 2011, the company made a dramatic breakthrough: it landed a contract with the nation’s largest retailer.  

“It was the best day and the scariest day in the office when the biggest national account lets you know they want your product on the shelf…,” recalls the CEO of the company. “At that time we were limited in how much business we could really do with bigger accounts.”  

The opportunity was as great as it was challenging: the retailer wanted the company’s products in 3,800 stores nationwide—in just six weeks. Moreover, all financial transactions with the retailer had to be automated through an EDI-based solution that met their strict requirements. After a rigorous, intense search, the company decided to go with TrueCommerce EDI, because its managed service offerings and seamless integration with all major financial systems made it possible to support the new, large-scale distribution channel. It was a perfect match: they made the deadline and started replicating the model with other major retailers to fuel continuous growth.  

Today TrueCommerce EDI enables the company to manage account relationships with many large retailers, meeting all their diverse EDI, labeling and shipping requirements. 

Streamlines Order Processing

TrueCommerce EDI helps the company rapidly establish seamless connectivity and document exchange with its trading partners.  

“EDI in general streamlines our order processing and keeps everything running efficiently,” says the company’s Account Manager. “As the main point of contact for accounts and everything EDI- and order-related, I’ve been extremely happy with TrueCommerce.”  

“Working with TrueCommerce has been nothing but positive. Our EDI solution keeps everything streamlined and efficient so we can focus on growing our sales and keeping customers happy.”

Easily Scales Up to Accommodate Higher Order Volumes

TrueCommerce EDI effortlessly handles the manufacturer’s growing order volume. The company uses TrueCommerce EDI with all their trading partners that are EDI-enabled, including all major retail accounts. On Mondays and other high-volume days, the company can receive upwards of 60 EDI purchase orders; most days they get ten to 30.  

The baby products manufacturer has no problem dealing with this order volume, thanks to TrueCommerce EDI. “We couldn’t possibly do it manually,” the Account Manager points out. She reports that their EDI system handles the current order volume effortlessly, with no performance issues.  

The company might eventually need to add staff to help with processing orders, but right now one person is all it takes. “TrueCommerce makes it really easy to get all the orders out on time,” she remarks. 

User-Friendly for Business Staff

Business users can manage EDI on their own without needing to be “EDI experts”—and help is just a phone call away.  

Business staff can confidently handle routine activities in TrueCommerce EDI, including setting up a new trading partner. According to the Account Manager, “On a day-to-day basis, sending invoices and ASNs and so forth, EDI is very straightforward and streamlined. If something comes up, we can usually figure it out.”  

“The only time EDI isn’t easy is if an account we’re trading with makes it difficult,” she adds. “Some companies mandate a long, drawn-out testing process. But whatever I have to do on my end is no problem, because TrueCommerce helps me through the process, answers all my questions and troubleshoots with me until the problem is solved.” 

TrueCommerce EDI can readily adjust to changes in the company’s order processing workflow as order volume increases. The company’s Account Manager observes: “We can have multiple people working with the EDI system, and different people can be assigned to different accounts.”

Meets All Trading Partner Requirements

Complex ASNs, special label formats, custom items in documents and other trading partner-specific requirements are no problem with TrueCommerce EDI.  

TrueCommerce EDI is designed to make it easy to meet major retailers’ stringent EDI requirements, no matter how complex. “So far we haven’t had any problems—it all works smoothly,” reports the Account Manager. This includes generating partner-specific GS-128 container labels with the TrueCommerce Labeling Plug-In, as part of the ASN required by many EDI trading partners.  

TrueCommerce also enables the company to avoid costly chargebacks by meeting the strict fulfillment deadlines of Walmart, Amazon, Rite Aid and other major retailers. The Account Manager states: “We keep track of each account and their requirements and stay on top of it. Our EDI system makes ‘must arrive by’ windows for invoices, ASNs and orders a non-issue.”

Seamless Integration With QuickBooks Pro

At the company, the integration between EDI and QuickBooks Pro is so seamless that all required data flows between the two systems automatically, with no manual effort required. The Account Manager needs to interact with QuickBooks Pro only when personally validating that new items, addresses, etc. are coded properly and synchronized as expected. “Otherwise, it’s seamless,” she relates.

Solid Support

TrueCommerce EDI keeps orders flowing smoothly even when there’s a hiccup.  

“What I love best about TrueCommerce is the human aspect,” explains the Account Manager. “We’ve got lots of business coming in and lots of orders going out, so you never know what kind of fire is going to flare up. It’s very helpful to have that go-to support system. On those rare occasions when something comes up, I just jump on the phone or send an email to our support contact and I always get the help I need.” 

Ten years on, TrueCommerce EDI continues to nurture the company’s growth and success. Both have worked well together from the beginning and continue to enjoy a strong and supportive relationship.  

“Working with TrueCommerce has been nothing but positive,” the Account Manager emphasizes. “Our EDI solution keeps everything streamlined and efficient so we can focus on growing our sales and keeping customers happy.”  

“In the five years I’ve been working with TrueCommerce we haven’t had any major bumps in the road. TrueCommerce is always there when I need help—it’s been really great,” the Account Manager concludes.