B2B eCommerce for the Manufacturing Industry

Fulfil the needs of today’s B2B buyers with quick and easy online ordering

B2B eCommerce is all about speed and efficiency, with statistics showing that more customers will buy online if it saves them time. Many B2B customers place repeat orders with very similar products and quantities so providing tools to speed up this process inevitably results in increased sales.

The TrueCommerce platform provides customers several time saving features such as the ability to enter product codes or upload a CSV list of products with stock levels, pricing and even suggested alternatives all being produced instantaneously. The platform also provides order pads which can produce order suggestions based on previous transactions or automatically create customer specific order lists direct from the ERP.

Don’t just sell online, do business online with self-service

The most substantial efficiencies are often delivered through a self-service model whereby customers can access and conduct all their post sales activities through their account online. Managing account finances, returns, back orders, obtaining copy invoices and live statements are all tasks that can easily be automated online through the TrueCommerce B2B eCommerce platform.

The platform also allows your customers to instantly view and pay invoices online by credit card which reduces their account balance allowing them to place new orders without the involvement of your finance or sales team. This is particularly useful for companies who operate outside of your standard office hours.

Increase customer loyalty with branded sites for key customers or buying groups

A specifically branded site for a key customer or group of customers can quickly increase customer loyalty and spend. With the TrueCommerce white label multi site feature you can quickly create new sites, brand and style them as required and enable/disable features and functionality to best fit your customers’ requirements. All of this can be done with ease in minutes.

Quickly and easily enter new markets with multi-lingual functionality

Selling online removes many of the traditional barriers associated with expanding your manufacturing business into new markets. The TrueCommerce Netalogue B2B eCommerce software solution allows you to quickly add stores for additional businesses you may acquire as well as providing full multilingual support for growing your business in foreign territories.

Automatically present products in the right language with the appropriate regional tax corrections.

Improve the quotation process for you and your customers

For manufacturers selling products which involve many variables it is not always possible to publish prices for all products and instead the sales process involves providing individual quotes to customers. However, this doesn’t mean that B2B eCommerce is unsuitable. In fact, if your customers frequently request quotations, having the ability for them to do so quickly and easily online provides an improved customer experience, whilst freeing up your sales team to focus on more valuable tasks.

With full control over which customers can request a quote, as well as setting parameters based on quantity or value, the TrueCommerce platform allows your customers to manage quotes with a simple one click conversion to sales order.

Maximise sales with sales support for your customers

As a manufacturer it is likely your customers will be reselling the products they buy from you through their own eCommerce platform or retail stores. Making it as easy as possible for them to sell your products is key. With the TrueCommerce B2B eCommerce software solution, your customers can select products by category or brand and download the imagery and product data feeds they need to populate their systems without you having to spend time collating and distributing the required data.

Configure the perfect product

When dealing with complex products, buyers often need to configure purchases to suit their individual requirements. The TrueCommerce B2B eCommerce software solution for the manufacturing industry allows buyers to view and configure products as part of the online shopping process allowing for sophisticated items to be sold quickly and with minimal administration.

Capture all your B2B orders on one platform

TrueCommerce enables you to capture all of your B2B orders on one single platform, increasing efficiency and visibility across your manufacturing supply chain.

Our B2B eCommerce solution is ideal for your smaller customers that do not use EDI, however if your clients include large corporations it is likely you need to trade with them via EDI (electronic data interchange). As well as our market-leading EDI solution, we also have a PDF order processing solution ensuring you have a solution for trading with all your customers regardless of their size or technical footprint.

All of your orders regardless of how they are received are converted into a standard digital format and sent to your business system for processing.

The manufacturing eCommerce platform

Here are some reasons why leading companies in the industry have chosen TrueCommerce as their manufacturing eCommerce platform provider:

– All orders can be captured though a single B2B web platform

– All channels to market and supply chain data can be unified on one platform through one connection to one provider

– Our global trading partner network makes it quick and easy to connect to the entire supply chain

– Our manufacturing eCommerce platform is recognised and trusted by leading manufacturers across the globe